Managed and co-managed IT IT that just works, run fully by us or alongside your team.
Outages, ticket backlogs, and finger-pointing are not the cost of doing business. Z7 runs your technology proactively, as your whole IT department or as a force multiplier for the team you already have.
- In business since 2012
- 24/7 SOC, NOC, and help desk
- GSA MAS 47QTCA26D000F
- ISO 27001 aligned
What to decide before you begin
A useful engagement starts with a specific outcome and clear responsibilities.
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Define who owns each task
Map help desk, identity, endpoints, network, backups, security and vendor escalation. Co-managed service fills agreed gaps alongside your internal team.
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Make onboarding measurable
Inventory covered systems, review privileged access, confirm backup restoration and record open risks. Agree on support coverage, escalation and exclusions in writing.
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Build on published experience
Read how Z7 approached infrastructure and cybersecurity for a regional water utility. The published engagement is evidence of that work, not a forecast for yours.
Read the water utility case
Four pillars, one accountable partner
Whether we run it all or work beside your team, every engagement is built on the same four pillars.
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Help desk and end-user support
Real people who fix problems fast by phone, email, or chat, backed by endpoint RMM that resolves many issues before a ticket is ever filed.
Help desk and RMM -
NOC: server and network operations
A network operations center watching your servers, network, and backups around the clock, catching a failing disk or a missed backup before it becomes an outage you feel.
The NOC -
MDR: human-led SOC
Real analysts, backed by AI-assisted detection, find, investigate, and contain threats across your environment 24/7. Detection plus response, not just alerts.
MDR and SOC -
Remote deployment and operations
Roll out and run IT anywhere without the travel: zero-touch device deployment, remote provisioning, and documented, repeatable operations that scale across sites and remote teams.
Remote deployment
A simple, low-risk way to begin
No long sales cycle and no pressure. We start by understanding your environment, then show you exactly where the risk and the waste are.
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Consultation
We learn your business, your team, and what is actually slowing you down. No obligation, no canned pitch.
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Environment review
We assess your IT and security posture and surface the gaps, risks, and easy wins hiding in your current setup.
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The right model
Together we choose fully managed or co-managed and scope the pillars you need.
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Onboard and run
We onboard your environment to a documented standard and start running it proactively, with security built in from day one.
What is included and how the monthly fee works
Choose fully managed or co-managed support. Each engagement uses a flat monthly fee based on covered seat count, with a minimum and final scope confirmed on a call.
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Fully managed IT
Z7 becomes your IT department
Ideal when you have no internal IT, or want your people out of running infrastructure entirely. We own it end to end.
- Help desk, monitoring, and patching
- Security and vendor management
- Technology strategy
- Flat monthly fee based on covered seat count
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Co-managed IT
Z7 alongside your team
Keep your internal team and add Z7 beside them, so your staff focuses on the projects that move the business.
- 24/7 coverage and the after-hours load
- Monitoring and security operations
- Enterprise tooling and specialist depth
- Minimum and final scope confirmed on a call
Work we can show you
Engagements written up as case studies, from statewide virtual desktops to a growing school.
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State agency stabilizes VDI after a failed migration
Z7 retired Citrix and standardized both data centers on Horizon 8: logins roughly 48% to 60% faster and session crashes down more than 80%.
Read the case study -
State agency modernizes Horizon VDI on Azure
Phase 2 moved the agency to Horizon Cloud on Azure with FSLogix, Turbo containers and SentinelOne. Recurring issue categories fell roughly 30% to 50% over 24 months.
Read the case study -
Autism school scales securely through 3x growth
Managed IT, single sign-on and a 24/7 human-led SOC let IT and security scale from about 40 to more than 120 students without major outages.
Read the case study
Managed IT questions
Decisions, scope and operating responsibilities.
What is the difference between fully managed and co-managed IT?
How much Z7 owns. Fully managed means Z7 becomes your IT department end to end; co-managed means your internal team stays and Z7 adds 24/7 coverage, enterprise tooling, and specialist depth beside them.
What is included and how does the monthly fee work?
Four pillars: help desk and end-user support, a NOC for servers, network, and backups, a human-led SOC for detection and response, and remote deployment and operations. Engagements are fully managed or co-managed, with a flat monthly fee based on covered seat count, a minimum, and final scope confirmed on a call.
Is security part of managed IT?
Yes. Every environment we touch is hardened and monitored, not just kept online, so security is the default rather than an upsell.
Why proactive instead of break-fix?
Because break-fix waits for things to break, then bills you to put out the fire. Continuous monitoring, patching, and hardening mean most problems never reach your people in the first place.
How do we get started?
With a consultation and an environment review. We learn your business, assess your IT and security posture, then choose fully managed or co-managed together and onboard you to a documented standard.
Can you prepare our environment for AI adoption?
Yes. Identity, data permissions, endpoint management, backup and support ownership are foundations for a controlled AI rollout. A separate AI scope defines the model, integrations, evaluation and operating costs.
What is excluded from the monthly agreement?
Exclusions depend on the proposal. Confirm projects, hardware, licenses, after-hours work, onsite requirements and third-party costs before signing. The service agreement defines covered systems and response commitments.
Make IT a strength, not a stress
Start with a consultation. We will review your environment and show you exactly where the risk and the waste are, fully managed or alongside your team.