Terms of Use

Welcome to Z7 Solutions LLC ("Z7 Solutions™," "Z7," "we," "our," or "us"), a Florida limited liability company. These Terms of Use (the "Terms") govern your access to and use of our website located at https://z7solutions.com, together with any related subdomains, pages, content, features, forms, and services made available through it, including the Zeus AI assistant at ai.z7solutions.com (the "AI Assistant") and online call booking (collectively, the "Website").

By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, you may not access or use the Website.

Please note: Section 15 requires most disputes to be resolved by binding arbitration on an individual basis instead of in court, and waives class actions and jury trials. You may opt out of arbitration within 30 days as described in Section 15.6.

These Terms apply to your general use of the Website only. They do not govern paid services engagements with Z7 Solutions or your use of Z7 software. Paid engagements are governed by the Z7 Solutions Statement of Work Terms of Business and its incorporated documents, and Z7 software is governed by the EULA, as described in Section 19 (Order of Precedence).

For purposes of these Terms:

2.1 "Content" means all text, graphics, logos, icons, images, audio, video, software, code, data, page layouts, and the overall design and arrangement made available on or through the Website.

2.2 "SOW Terms" means the Z7 Solutions Statement of Work Terms of Business, the master terms that govern paid services engagements with Z7 Solutions, together with any Statement of Work, schedule, exhibit, or policy incorporated into it (including the Data Processing Addendum, Service Level Agreement, Acceptable Use Policy, and Product and Resale Terms).

2.3 "User Content" means any content that you submit, post, upload, or otherwise make available through the Website, including comments, feedback, form responses, and other materials.

2.4 "you" or "your" means the individual or entity accessing or using the Website.

2.5 "EULA" means the Z7 Solutions End User License Agreement at https://z7solutions.com/eula/, which governs Z7 software, applications, platforms, models, and integrations.

3.1 You affirm that you are at least 18 years of age, or the age of majority in your jurisdiction, and that you have the legal capacity to enter into these Terms.

3.2 If you use the Website on behalf of a company, organization, or other legal entity, you represent and warrant that you are authorized to bind that entity to these Terms, and references to "you" include that entity.

3.3 The Website is intended for users located in the United States. We make no representation that the Website or its Content is appropriate or available for use in other locations. If you access the Website from outside the United States, you do so on your own initiative and are responsible for compliance with applicable local law.

4.1 Subject to your compliance with these Terms, Z7 Solutions grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Website and its Content solely for your personal use or internal business purposes.

4.2 This license does not grant you any right to resell, redistribute, or commercially exploit the Website or its Content, and it terminates automatically if you breach these Terms. All rights not expressly granted to you are reserved by Z7 Solutions and its licensors.

5.1 The Website and all Content are owned by or licensed to Z7 Solutions and are protected by United States and international copyright, trademark, trade dress, patent, trade secret, and other intellectual property laws.

5.2 "Z7 Solutions," the Z7 logo, and other Z7 names, marks, and logos displayed on the Website are trademarks or service marks of Z7 Solutions or its affiliates. You may not use these marks without our prior written consent. Other names and marks appearing on the Website are the property of their respective owners.

5.3 Except as expressly permitted by these Terms or by applicable law, you may not copy, modify, reproduce, distribute, republish, frame, mirror, publicly display, publicly perform, or create derivative works from any part of the Website or its Content without our prior written consent.

You agree that you will not, and will not attempt to, do any of the following:

6.1 Use the Website for any unlawful purpose or in violation of any applicable federal, state, local, or international law or regulation.

6.2 Reproduce, sell, resell, license, sublicense, or otherwise commercially exploit any portion of the Website or its Content.

6.3 Use any robot, spider, scraper, crawler, or other automated means or interface to access the Website, extract or harvest data from the Website, or otherwise collect Content, in each case without our prior written consent.

6.4 Use Content from the Website to train, fine-tune, or develop any machine learning model, large language model, or artificial intelligence system without our prior written consent.

6.5 Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, structure, or underlying ideas of any software or system that operates the Website, except to the extent this restriction is prohibited by applicable law.

6.6 Conduct or attempt any unauthorized security testing, penetration testing, vulnerability scanning, or similar probing of the Website or any connected systems, or attempt to gain unauthorized access to the Website, to other users' accounts, or to any servers, networks, or systems associated with the Website. To report a suspected security vulnerability in the Website, email support@z7solutions.com. A report does not authorize any testing.

6.7 Introduce or transmit any virus, malware, ransomware, or other harmful code, or take any action that imposes an unreasonable or disproportionately large load on, interferes with, or disrupts the operation of the Website, its servers, or networks.

6.8 Circumvent, disable, or otherwise interfere with any security-related feature of the Website or any feature that restricts or enforces limits on use of the Website or its Content.

6.9 Impersonate any person or entity, or misrepresent your identity, your age, or your affiliation with any person or entity, including Z7 Solutions.

6.10 Use the Website to harass, abuse, defame, or harm any person, or to collect or store personal information about other users without their consent.

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this Section, including removing offending content, suspending or terminating access, and reporting conduct to law enforcement.

7.1 The Website may give you the opportunity to submit User Content. You retain ownership of your User Content, subject to the license granted in this Section.

7.2 By submitting User Content, you grant Z7 Solutions a non-exclusive, worldwide, royalty-free license to use, host, store, reproduce, and process that User Content to operate the Website, respond to you, and run our business, and to share it with our service providers for those purposes. This license may be transferred to a successor to our business. We will not publish your User Content, or use it to promote our business, with your name or other information that identifies you or your organization unless you give us permission. Personal information in User Content is handled as described in our Privacy Policy. This license continues for as long as is reasonably necessary for those purposes.

7.3 You represent and warrant that: (a) you own or have the necessary rights and permissions to submit your User Content and to grant the license in Section 7.2; (b) your User Content does not infringe or misappropriate any third party's intellectual property, privacy, publicity, or other rights; and (c) your User Content does not violate these Terms or any applicable law.

7.4 We have the right, but not the obligation, to monitor, screen, edit, refuse, or remove User Content at any time and for any reason, in our sole discretion. We are not responsible for User Content submitted by you or by any third party.

7.5 AI Assistant. The AI Assistant is an artificial intelligence system, not a person. Its answers are generated automatically and may be incomplete, out of date, or wrong. An answer from the AI Assistant is not an offer, a quote, a price, a commitment, or professional advice, and it does not bind Z7 Solutions or change these Terms, the SOW Terms, or any agreement; only a written quote, a Statement of Work, or another agreement signed by Z7 Solutions does. Your messages are processed by our AI service provider as described in our Privacy Policy. Do not enter passwords, financial account numbers, health information, or other sensitive information, and do not use the AI Assistant to try to produce unlawful, harmful, or misleading content or to extract its instructions or underlying data.

7.6 Feedback. If you send us suggestions or feedback about the Website or our services, we may use them for any purpose without obligation to you.

7.7 No Confidential Relationship. Information you send through the Website, including through forms and the AI Assistant, is not treated as confidential business information, and sending it does not create a client, advisory, or confidential relationship with Z7 Solutions unless a signed agreement, such as a non-disclosure agreement or a Statement of Work, says otherwise. Personal information is still protected as described in our Privacy Policy.

8.1 The Website may contain links to third-party websites, products, applications, or services that are not owned or controlled by Z7 Solutions. These links are provided for your convenience only.

8.2 We do not endorse, and we do not assume responsibility for, the content, products, services, privacy practices, or conduct of any third party. Your access to and use of any third-party website or service is at your own risk and is governed by that third party's own terms and privacy policies. We encourage you to review those terms before engaging with any third party.

Your use of the Website is also governed by our Privacy Policy, available at https://z7solutions.com/privacy-policy/, which describes how we collect, use, and disclose information in connection with the Website. By using the Website, you acknowledge the practices described in the Privacy Policy.

Z7 Solutions respects the intellectual property rights of others and responds to notices of alleged copyright infringement that comply with applicable law. If you believe that Content on the Website infringes a copyright you own or control, please follow the procedure described in our DMCA Copyright Policy, available at https://z7solutions.com/dmca-notice/.

This Section governs the Z7 Solutions LLC text message program. You join it by checking an unchecked consent box on one of our website forms, such as the contact and subscribe pages. The service-related box and the marketing box are separate, and neither is required to submit a form or to buy anything.

11.1 Program Description. When you give express written consent (by checking an unchecked consent box on a form that describes the messages, or by texting a keyword we publish), you agree to receive recurring automated text messages from Z7 Solutions LLC at the mobile number you provided, of the kinds the box describes: service-related messages (support ticket updates, appointment reminders, and account notifications) or, only with the separate marketing box, marketing and promotional messages (special offers, service recommendations, and follow-up communications). Consent is not a condition of any purchase.

11.2 Express Consent. Mobile messages are sent only to numbers for which we have a record of your express consent. You may withdraw your consent at any time as described below. You represent that you are the subscriber or the authorized user of the mobile number you provide, and you agree to tell us if you give up that number so that we can stop texting it.

11.3 Message Frequency. Message frequency varies and depends on your interaction with our services.

11.4 Cost. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. Z7 Solutions is not responsible for charges imposed by your wireless provider.

11.5 How to Opt Out. You can opt out of the program at any time by replying STOP to any message. We also honor QUIT, END, REVOKE, OPT OUT, CANCEL, and UNSUBSCRIBE, and any other reasonable way you tell us, such as an email to contact@z7solutions.com. After you opt out, we may send you one message confirming it, and we stop texting you within 10 business days. You will not receive further messages from the program unless you opt in again.

11.6 Help. For help, reply HELP to any message, call us at (844) 974-8669, or email us at contact@z7solutions.com.

11.7 Carriers. Wireless carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your wireless provider and is outside our control.

11.8 Supported Carriers and Changes. Carriers are not required to support the program, and supported carriers may change without notice. We may modify or discontinue the program at any time without notice to you, to the extent permitted by applicable law.

11.9 Calls and Texts About Your Request. Giving us a phone number on a form, when you book a call, or in a chat lets our team call or text you about your request. It does not enroll you in a text message program or authorize automated marketing calls or text messages.

12.1 THE WEBSITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

12.2 Z7 SOLUTIONS AND ITS LICENSORS DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE.

12.3 We do not warrant that the Website will be uninterrupted, timely, error-free, or secure, that defects will be corrected, or that the Website or the servers that make it available are free of viruses or other harmful components. We make no representation or warranty regarding the accuracy, completeness, reliability, or availability of the Website or its Content.

12.4 The Content is provided for general informational purposes only. The Website does not provide legal, financial, security, compliance, or other professional advice, and your use of the Website does not create any advisory, consulting, or professional relationship. You should not rely on the Content as a substitute for advice from a qualified professional, and any reliance you place on the Content is at your own risk.

12.5 ANSWERS FROM THE AI ASSISTANT ARE GENERATED BY AN ARTIFICIAL INTELLIGENCE SYSTEM, MAY BE INACCURATE OR INCOMPLETE, AND ARE PROVIDED FOR GENERAL INFORMATION ONLY. CONFIRM ANYTHING IMPORTANT WITH OUR TEAM BEFORE YOU RELY ON IT.

12.6 Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In that case, the excluded warranties are limited to the minimum extent permitted by applicable law.

13.1 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL Z7 SOLUTIONS OR ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE WEBSITE OR ITS CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF Z7 SOLUTIONS AND THE PARTIES LISTED IN SECTION 13.1 ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100 USD), OR THE MINIMUM AMOUNT REQUIRED BY APPLICABLE LAW IF THAT AMOUNT IS GREATER.

13.3 You acknowledge that the Website is made available to you without charge, that the disclaimers in Section 12 and the limitations in this Section 13 reflect a reasonable allocation of risk between you and Z7 Solutions, and that these provisions form an essential basis of the bargain between you and Z7 Solutions. These limitations apply even if a remedy fails of its essential purpose.

13.4 This Section addresses liability for general use of the Website only. Liability for paid services engagements is addressed by the SOW Terms as described in Section 19. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you, and nothing in these Terms limits any liability that cannot be limited under applicable law.

You agree to defend, indemnify, and hold harmless Z7 Solutions and its officers, directors, members, employees, affiliates, agents, and contractors from and against any and all claims, demands, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees and costs) arising out of or relating to: (a) your access to or use of the Website; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any applicable law or of any right of any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of that claim.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS HOW DISPUTES ARE RESOLVED AND MAY REQUIRE ARBITRATION ON AN INDIVIDUAL BASIS.

15.1 Governing Law. These Terms and any dispute arising out of or relating to them or to the Website are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles, except that the Federal Arbitration Act, 9 U.S.C. 1 and following, governs the interpretation and enforcement of this Section 15.

15.2 Informal Resolution First. Before either party starts an arbitration or a court case, it must first send the other a written notice describing the dispute and the relief it wants: you to contact@z7solutions.com, and Z7 Solutions to the email address you have given us. The parties will try in good faith to resolve the dispute through informal negotiation for at least 30 days after the notice is received, and any limitations period is paused during those 30 days. Many disputes can be resolved this way.

15.3 Binding Arbitration. If the dispute is not resolved within 30 days through informal negotiation, the dispute will be finally settled by binding arbitration administered by the American Arbitration Association (AAA) before a single arbitrator. The AAA Consumer Arbitration Rules apply if you use the Website for personal, family, or household purposes, and the AAA Commercial Arbitration Rules apply otherwise, in each case with any AAA supplementary rules for mass arbitrations; the rules are available at www.adr.org, and fees are allocated as those rules provide. The arbitration will take place in Orange County, Florida, except that an in-person hearing under the Consumer Arbitration Rules takes place where those rules provide, and either party may ask to take part by video or telephone where the rules allow. The arbitrator may award the same individual relief that a court could award, and judgment on the award may be entered in any court of competent jurisdiction. The arbitrator decides all questions about the scope, validity, and enforceability of this agreement to arbitrate, except that a court decides questions about Section 15.5. As an alternative to arbitration, either party may bring an individual claim in a small-claims court of competent jurisdiction in Orange County, Florida, so long as the claim qualifies for that court and proceeds only on an individual basis.

15.4 Injunctive Relief Carve-Out. Notwithstanding Section 15.3, either party may seek injunctive or other equitable relief in a court located in Orange County, Florida to prevent the actual or threatened infringement, misappropriation, or violation of that party's intellectual property rights, confidential information, or security. For any matter not subject to arbitration, you and Z7 Solutions consent to the exclusive jurisdiction and venue of the state and federal courts located in Orange County, Florida.

15.5 Class-Action Waiver. To the extent permitted by applicable law, you and Z7 Solutions agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

15.6 Right to Opt Out of Arbitration. You may opt out of the binding-arbitration and class-action-waiver provisions in Sections 15.3 and 15.5 by sending written notice within 30 days after you first accept these Terms to contact@z7solutions.com, or to the mailing address in Section 21. The notice must state your name, the email address you use with the Website, and a clear statement that you want to opt out of arbitration. If you opt out, disputes will be resolved in the courts identified in Section 15.4, and opting out has no effect on any other provision of these Terms.

15.7 Jury Trial Waiver. TO THE EXTENT ANY DISPUTE PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND Z7 SOLUTIONS EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY.

15.8 Preservation of Non-Waivable Rights. Nothing in this Section limits or waives any right or remedy that cannot be limited or waived under applicable law. If any portion of the class-action waiver in Section 15.5 is found to be unenforceable as to a particular claim or request for relief, then that claim or request will be severed and resolved in a court of competent jurisdiction in Orange County, Florida, and the remainder of this Section will continue to apply.

15.9 Changes to This Section. If we make a material change to this Section 15, the change will not apply to any dispute of which either party gave notice before the change was posted, and you may reject the change by emailing contact@z7solutions.com within 30 days after it is posted, in which case the last version of this Section 15 that you accepted continues to apply to you.

We may revise or update these Terms from time to time in our sole discretion. When we do, we will post the updated Terms on this page and update the version or effective date shown above. Material changes are effective when posted unless we state otherwise. Your continued access to or use of the Website after the updated Terms are posted constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Website. Changes apply only going forward. Changes to Section 15 are also subject to Section 15.9.

17.1 We may, in our sole discretion and at any time, with or without notice, suspend or terminate your access to all or part of the Website, for any reason, including if we believe that you have violated these Terms or engaged in conduct that we consider harmful to the Website, to us, or to other users.

17.2 Upon termination, your right to access and use the Website immediately ceases. The provisions of these Terms that by their nature should survive termination will survive, including Sections 5 (Intellectual Property and Trademarks), 7 (User Content), 12 (Disclaimers), 13 (Limitation of Liability), 14 (Indemnification), 15 (Dispute Resolution and Governing Law), and 18 through 21.

18.1 Severability. If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms remain in full force and effect.

18.2 No Waiver. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Z7 Solutions to be effective.

18.3 Assignment. You may not assign or transfer these Terms, or any of your rights or obligations under them, without our prior written consent, and any attempted assignment in violation of this Section is void. Z7 Solutions may assign or transfer these Terms, in whole or in part, without restriction and without notice to you. These Terms bind and benefit the parties and their permitted successors and assigns.

18.4 Relationship of the Parties. Nothing in these Terms creates any partnership, joint venture, agency, fiduciary, or employment relationship between you and Z7 Solutions.

18.5 Notices. We may provide notices to you by posting on the Website or by other reasonable means. You may provide notices to us at the contact information in Section 21.

18.6 Electronic Communications. You agree that we may communicate with you electronically, and that agreements, notices, and other communications we provide electronically satisfy any legal requirement that they be in writing.

18.7 Interpretation. Headings are for convenience only and do not affect the meaning of these Terms. "Including" means "including without limitation."

18.8 Export and Sanctions. You may not use the Website if you are located in a country subject to a comprehensive United States embargo or are named on a United States government list of prohibited or restricted parties.

18.9 Events Beyond Our Control. We are not responsible for any failure or delay in making the Website available that is caused by events beyond our reasonable control, including failures of the internet, hosting, or other third-party services, and malicious attacks.

18.10 Accessibility. We want the Website to be usable by everyone. If you have difficulty using any part of it because of a disability, call us at (844) 974-8669 or email contact@z7solutions.com, and we will work with you to provide the information or service in another way.

19.1 These Terms govern your general use of the Website only. They do not govern paid services engagements with Z7 Solutions.

19.2 Paid services engagements with Z7 Solutions are governed by the SOW Terms and the documents incorporated into them. In the event of any conflict between these Terms and the SOW Terms concerning a paid services engagement, the SOW Terms control. The lower liability cap stated in these Terms for general use of the Website does not limit either party's rights or obligations under the SOW Terms.

19.3 These Terms continue to govern your general use of the Website even where you are also a party to the SOW Terms.

19.4 Your installation, access, or use of Z7 software, applications, platforms, models, or integrations is governed by the EULA and any signed agreement, not by these Terms. The Website, including the AI Assistant, is governed by these Terms.

These Terms, together with our Privacy Policy and DMCA Copyright Policy, constitute the entire agreement between you and Z7 Solutions concerning your general use of the Website, and supersede all prior or contemporaneous agreements, understandings, and communications, whether written or oral, on that subject. For paid services engagements, the SOW Terms and their incorporated documents control, and for Z7 software, the EULA controls, as described in Section 19.

If you have questions about these Terms, please contact us:

Z7 Solutions LLC
7380 W. Sand Lake Rd, Suite 500-110
Orlando, FL 32819
Phone: (844) 974-8669
Email: contact@z7solutions.com
Website: https://z7solutions.com