Help desk and end-user support Real help, fast, every time someone is stuck.
A slow help desk costs you hours of lost productivity every week. Ours answers fast, fixes the root cause, and treats your people like they matter, because they do.
- In business since 2012
- Phone, email, chat, or portal
- Response targets published in our SLA
- Endpoint RMM
A help desk people actually like calling
Fast answers, real fixes, and a team that knows your environment, so a stuck employee is back to work in minutes.
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Responsive support
Friendly, knowledgeable technicians who answer fast and actually solve the problem the first time.
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Multi-channel
Reach us by phone, email, chat, or portal, however your team prefers to ask for help.
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Endpoint RMM
Remote monitoring and management so many issues are fixed before anyone files a ticket.
Endpoint management -
Self-service and knowledge
A knowledge base and self-service options for the quick answers, so people are never blocked.
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Published response targets
Response and resolution targets published in our SLA, with reporting on how we perform against them.
Read our SLA -
Onboarding support
New hires set up and productive on day one, with accounts, devices, and access ready to go.
From stuck to back at work
- 01
Ask
Your people ask for help the way they prefer: phone, email, chat, or the portal.
- 02
Solve
A technician picks it up fast and works to fix it on that first contact, root cause included.
- 03
Prevent
Monitoring and patching quietly prevent many tickets from ever happening.
What is included and how the monthly fee works
Choose fully managed or co-managed help desk coverage. Each engagement uses a flat monthly fee based on covered seat count, with a minimum and final scope confirmed on a call.
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Fully managed
Z7 becomes your IT department
Ideal when you have no internal IT. We own the help desk end to end, along with monitoring, patching, security, vendors, and strategy.
- Phone, email, chat, and portal support
- Response and resolution targets published in our SLA
- New hires ready on day one
- Flat monthly fee based on covered seat count
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Co-managed
Z7 alongside your team
Keep your internal team and add Z7 beside them, so your staff focuses on the projects that move the business.
- 24/7 coverage and the after-hours load
- Endpoint RMM that fixes issues before a ticket
- A knowledge base for the quick answers
- Minimum and final scope confirmed on a call
Every minute waiting on IT is a minute lost
A great help desk is not a luxury, it is productivity. We resolve issues fast and fix root causes so the same problem does not come back next week.
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First-call resolution
We aim to fix it on the first contact, not bounce you through a phone tree.
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Knows your setup
A consistent team that understands your environment, not a stranger every time.
Help desk questions
Short answers first. Ask Zeus or the team for the rest.
How can my team reach the help desk?
By phone, email, chat, or portal, however your team prefers to ask for help. A knowledge base and self-service options cover the quick answers, so people are never blocked.
Do you fix problems on the first call?
We aim to. Our technicians work to fix it on the first contact instead of bouncing your people through a phone tree, and they fix the root cause so it does not come back.
Do you publish response times?
Yes. Our response and resolution targets are published in our SLA, and our reporting shows how we perform against them.
Can you get new hires working on day one?
Yes. New hires are set up and productive on day one, with accounts, devices, and access ready to go.
What is included and how does the monthly fee work?
Choose fully managed help desk coverage or co-managed support beside your team. The flat monthly fee is based on covered seat count, with a minimum and final scope confirmed on a call.
Give your team the help desk they deserve
Start with a consultation and we will show you what responsive support looks like.