Hospitality IT Solutions

Hotel and Restaurant Technology

Technology That Protects Guest Experience

Z7 Solutions delivers comprehensive IT infrastructure, guest Wi-Fi, point-of-sale systems, and property management technology for hotels, resorts, restaurants, event venues, and hospitality operations. Our solutions enhance guest experiences, streamline operations, and protect payment data in compliance with PCI DSS standards.

What Hospitality Teams Need Most

Hotels, resorts, and hospitality groups rely on always-on systems that must be secure and easy to operate:

Stable networks and segmented access for guests and staff
POS and payment environment protection
Reliable identity and device standards across shifts
Monitoring that detects issues before they impact guests
Recovery readiness for ransomware and operational outages

Property Management Systems

Optimize your hotel operations platform:

PMS Infrastructure - Support for Oracle OPERA, Cloudbeds, Mews, RoomKey, and Maestro property management systems.
High-Availability Architecture - Redundant systems preventing reservation system downtime that impacts revenue.
PMS Integration - Connecting door locks, POS, housekeeping, and revenue management systems.
Cloud PMS Migration - Moving from on-premises to cloud-based systems for improved accessibility.
Multi-Property Management - Centralized systems for hotel groups and franchises.
Channel Manager Integration - Connecting to OTAs including Expedia, Booking.com, and Airbnb.

Network and Access Governance

Segment guest and operational traffic, enforce access controls, and improve visibility across sites:

Guest Network Isolation - Separating guest traffic from hotel operations for security.
Staff Network Controls - Secure access for front desk, operations, and management systems.
POS Network Segmentation - Isolating payment systems from guest and general networks.
Multi-Site Visibility - Centralized monitoring across distributed property locations.

Guest Wi-Fi and Internet Access

Provide fast, secure internet for guests:

High-Density Wi-Fi - Supporting hundreds of simultaneous guest devices in lobbies, pools, and guest rooms.
Bandwidth Management - Quality of Service ensuring adequate speeds for all guests.
Splash Page Customization - Branded login pages with marketing messages and loyalty program integration.
Tiered Access Plans - Free basic access with premium high-speed upgrades for additional revenue.
Meeting Space Wi-Fi - Conference and event room connectivity for business travelers.
Analytics and Insights - Understanding guest device usage patterns for capacity planning.

Endpoint and Identity Controls

Standardize devices used by front desk, operations, and management teams:

Shared Workstation Management - Secure configurations for terminals used by multiple staff members.
Shift-Based Access - Controls that align with hospitality shift patterns.
Mobile Device Management - Securing tablets and phones used by staff throughout properties.
Vendor Access Controls - Managing third-party technician access to hotel systems.

Hotel Cybersecurity and PCI Compliance

Protect guest data and payment information:

PCI DSS Compliance - Payment Card Industry Data Security Standard implementation and maintenance.
Network Segmentation - Isolating payment systems from guest networks with proper firewalling.
Point-to-Point Encryption - Protecting credit card data at point of capture.
Vulnerability Scanning - Quarterly PCI ASV scanning for compliance.
Guest Data Protection - Securing personal information and loyalty program data.
Ransomware Defense - Protecting reservation and financial systems from encryption attacks.
Video Surveillance Security - Securing camera systems from cyber threats.

Monitoring and Recovery Readiness

Provide monitoring support and validate recovery so business disruption is minimized:

24/7 System Monitoring - Round-the-clock oversight of critical hospitality systems.
Proactive Alerting - Identifying issues before they impact guest experience.
Rapid Response - Fast resolution when problems occur.
Backup Validation - Regular testing ensuring systems can be restored.

In-Room Technology and Entertainment

Enhance guest room experiences:

Smart Room Technology - IoT thermostats, lighting, and voice control integration.
Streaming TV Systems - DIRECTV Hospitality, Sonifi, and Enseo casting solutions.
In-Room Tablets - Guest service request and concierge applications.
Digital Room Keys - Mobile app room access via Bluetooth technology.
Voice Assistants - Alexa for Hospitality and Google Nest integrations.

Hotel Phone Systems and Communication

Modern voice and messaging solutions:

Cloud Phone Systems - Replacing legacy PBX with VoIP solutions for flexibility.
Wake-Up Call Automation - Automated guest wake-up service integrated with PMS.
Voicemail-to-Email - Staff voicemail delivered electronically for faster response.
Mobile Integration - Staff mobile apps for guest requests and internal communication.
SMS/Text Messaging - Guest communication via text for convenience.
Translation Services - Multi-language support for international guests.

Restaurant and Food Service Technology

Point of Sale Systems

Reliable, fast transaction processing:

Restaurant POS - Toast, Square, Clover, Aloha, and Micros Simphony support.
Tableside Ordering - Handheld POS devices for servers improving efficiency.
Online Ordering Integration - Connecting DoorDash, Uber Eats, and Grubhub for delivery.
Kitchen Display Systems - Replacing paper tickets with digital screens for accuracy.
Payment Processing - EMV chip, contactless, and mobile payments.
POS Backup Systems - Offline mode preventing lost sales during outages.
Multi-Location Reporting - Consolidated sales across restaurant locations.

Restaurant Operations

Guest Wi-Fi Marketing - Capturing emails and social media engagement.
QR Code Menus - Digital menus reducing print costs and enabling updates.
Table Management - Digital waitlist and reservation systems.
Inventory Management - Par level tracking and automated ordering.
Food Safety Compliance - Temperature logging and HACCP tracking.
Labor Scheduling - Optimal staff scheduling based on forecasted demand.

Event Venue and Conference Center Technology

Support successful conferences and events:

Audio-Visual Systems - Projectors, screens, sound systems, and video conferencing.
Event Management Software - Planning, booking, and coordination platforms.
Digital Signage - Wayfinding and event schedules throughout venues.
Event Wi-Fi - High-capacity networks for conferences and conventions.
Live Streaming - Broadcasting events to virtual attendees.
Mobile Event Apps - Attendee engagement and networking applications.

Hospitality Business Operations

Revenue Management and Analytics

Optimize pricing and profitability:

Revenue Management Systems - IDeaS, Duetto, and Rainmaker dynamic pricing support.
Business Intelligence - Power BI and Tableau dashboards for hospitality KPIs.
Forecasting Systems - Occupancy and demand prediction for planning.
Rate Shopping - Competitive pricing intelligence for market positioning.
Ancillary Revenue - Tracking spa, golf, F&B, and amenity sales.

Accounting and Back Office

Streamline financial operations:

Accounting Software - Sage, QuickBooks, and Xero hospitality accounting.
Accounts Payable Automation - Invoice processing and approval workflows.
Payroll Processing - ADP and Paychex integration with timekeeping.
Commission Tracking - Travel agent and OTA commission reconciliation.
Multi-Property Consolidation - Rolling up financials across locations.

Housekeeping and Maintenance

Optimize property operations:

Housekeeping Management - Room status tracking and task assignment.
Maintenance Work Orders - Preventive and reactive maintenance tracking.
Asset Management - Furniture, fixtures, and equipment inventory.
Energy Management - Building automation and utility cost reduction.
Inspection Checklists - Quality assurance for room cleanliness.

Guest Experience Technology

Mobile Apps and Guest Engagement

Meet modern traveler expectations:

Hotel Mobile Apps - White-label guest apps for bookings and services.
Mobile Check-In and Check-Out - Bypassing front desk lines for convenience.
Mobile Room Service - In-app food and amenity ordering.
Concierge Services - Local recommendations and reservations.
Push Notifications - Special offers and property updates.

Customer Relationship Management

Build guest loyalty and repeat business:

Hospitality CRM - Salesforce and HubSpot for hotels and restaurants.
Guest Profile Management - Preferences, special requests, and history.
Email Marketing - Promotional campaigns and booking reminders.
Loyalty Program Management - Points, rewards, and tier status tracking.
Post-Stay Surveys - Collecting feedback and improving operations.

Online Reputation Management

Protect and enhance your brand:

Why Hospitality Businesses Choose Z7 Solutions

Hospitality Industry Expertise - Our team understands the unique demands of hospitality operations including 24/7 availability, seasonal peaks, and guest experience priorities.
Minimal Disruption During Implementation - We schedule installations and maintenance during low occupancy periods, avoiding peak seasons and special events.
24/7 Support for Guest-Facing Systems - When PMS or POS systems fail, every minute costs revenue and impacts guest satisfaction. Our hospitality helpdesk provides rapid response any time.
Multi-Location Experience - We support hotel groups, restaurant chains, and hospitality management companies with properties across multiple cities and states.
PCI Compliance Expertise - We guide hospitality businesses through PCI DSS compliance, reducing audit costs and protecting against data breaches.

Related Services

Frequently Asked Questions

Can you support multi-property environments?

Do you help with POS and guest data risk reduction?

How do you reduce downtime risk?

Transform Your Hospitality Technology

Modernize your property’s technology infrastructure to delight guests, streamline operations, and maximize revenue.

Corporate Information

CAGE Code: 78C83 | UEI: DT76MPHZABG8
Primary NAICS: 541519, 541513, 541512, 541611, 518210, 541330, 541690
PSC Codes: D310, D302, D306, D316, D318, D399

Z7 Solutions LLC
7380 W. Sand Lake Rd, Suite 500-110, Orlando, FL 32819
📞 (844) Z7-IT-NOW | ✉️ [email protected] | 🌐 z7solutions.com

Your IT Partner for Life